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Frequently Asked Questions

  • What is your return policy?
  • How do I cancel my order?
  • What do I do if I received damaged merchandise?
  • What do I do if I received incorrect merchandise?
  • Do you offer gift wrap?
  • Do you have a printed catalog?
  • How do I place an order?
  • Is it safe to place an order online with Kidaroo
  • What payment methods do you accept?
  • Does Kidaroo charge sales tax?
  • What shipping options do you offer?
  • What are the timeframes for delivery?
  • Do you ship internationally?
  • Do you ship to APO/FPO addresses?
  • How do I check the status of my order?
  • How do I track my order?
  • How do I use coupons or offer codes?
  • Why does my gift certificate not work?
  • Privacy Policy
  • Secure Shopping

What is your return policy?

Kidaroo accepts returns within 30 days from date of sale for items returned in new, unused condition, and returned in their original package.  We will gladly credit the original credit card or PayPal account for items returned in new, unused condition. Personalized items may not be returned unless damaged or defective.

For replacement items due to defect, we will send you a new one at our cost upon receipt of the defective item.  We will refund you the shipping cost for returning it back to us when we receive the defective item(s).

Customer is responsible for the cost of shipping the return or exchange back to Kidaroo.

Exchange. Kidaroo does not offer direct exchanges. Instead, first complete the return process described above for the original item(s). Then, place a new order for the product(s) you want as a replacement.

Misship or Incorrect Shipments. If you receive incorrect or damaged items, or you feel your order is incomplete, please contact us immediately so that we may resolve the issue quickly.

Refusal of Shipments. If you refuse the delivery of your package from the shipping carrier, you will be responsible for all shipping charges associated with returning the package to Kidaroo.

Return product to: 

Kidaroo / Returns
5172 Ivywood Drive
La Palma, CA 90623 

Use whichever shipping method you prefer. Upon receipt of the item, we will re-send exchanged item to you at no additional charge or we will issue a refund, whichever you prefer. Include a copy of your order/invoice and a note stating what size/style you would like to exchange for or that you wish to receive a refund. For refunds, we refund the cost of the item only. We do not refund shipping and handling cost.

How do I cancel my order?

Unfortunately, you cannot cancel your order once it has been placed and shipped. If your order has nbeen placed and it has not been shipped yet, we can cancel your order.  Please contact us right away at (888) 509-5055.  Make sure you review the items in your cart prior to submitting your order. We apologize for the inconvenience.

What do I do if I received damaged merchandise?

If you receive incorrect or damaged items, or you feel your order is incomplete, please contact us immediately so that we may resolve the issue quickly.

What do I do if I received incorrect merchandise?

If you receive incorrect or damaged items, or you feel your order is incomplete, please contact us immediately so that we may resolve the issue quickly.

Do you offer gift wrap?

Kidaroo offers gift wrapping for many of our products (except oversized items or those that ship separately). Gift wrap is just $4.95 per item. To have an item gift wrapped, choose this option from the Shopping Cart page just before you check out. You can also enter a free gift message on that page. And rest assured: the price you've paid for your items will not appear in your shipment.

Do you have a printed catalog?

Kidaroo does not have a printed catalog at this time. However, feel free to shop by Category or by Character for an easier shopping experience! You may also use the search box located at the top of each page and then narrow the results (on the left) to find what you want.

How do I place an order?

If you are a new customer to Kidaroo, you may begin shopping by finding an item that you wish to purchase and simply click on the button to the right of the item that says "add to cart," this will add the item to your cart. You may continue shopping and adding items to your shopping cart. Once you are finished adding the item(s) you wish to purchase, begin the checkout process by clicking on the green Checkout button located next to your shopping cart. This will walk you through the entire checkout process and you will receive the order confirmation/receipt.

Is it safe to place an order online with Kidaroo

Kidaroo Guarantees your shopping experience with us is 100% safe. We use proven encryption software and technology to secure your transactions with Kidaroo so that credit card information cannot be read by unauthorized parties as it travels over the Internet. This is the same encryption technology used by banks, restaurants, hotels, stockbrokers, and department stores.

What payment methods do you accept?

Kidaroo accepts Visa, MasterCard, Discover, American Express, Google Checkout and PayPal. International Checkout is not available.

Does Kidaroo charge sales tax?

Products shipped to an address located in California will be charged sales tax. The current sales tax rate in California is 8.75%. All products shipped to addresses outside of the state of California will not be charged sales tax.

What shipping options do you offer?

The shipping options we offer are: USPS Parcel Post, Priority Mail, Standard Ground, 3 Day Select, 2nd Business Day, and Overnight (if available in your area). While checking out, you will have the chance to review your shipping options prior to entering credit card information.

What are the timeframes for delivery?

While checking out online you will choose your shipping method prior to entering credit card information. Economy ground usually takes 3-7 business days. Standard Ground usually takes 3-5 business days, 2nd Business Day is delivered on the 2nd business day after the order has been placed (if placed before 3 p.m. Pacific Time). Next Business Day is delivered on the next business day (if placed before 3 p.m. Pacific Time). Please allow 1-2 business days for processing your order for Economy and Standard Ground orders. Note: Weekends and holidays (e.g. December 24, 25, or January 1) are not counted as business days.

Do you ship internationally?

Yes, Kidaroo ships internationally.  Please contact us with the the deatails of what your would like to purchase along with the shipping address so we can get you a quote.

Do you ship to APO/FPO addresses?

Yes, Kidaroo ships to APO/FPO addresses via USPS.

How do I check the status of my order?

You can log into your account and check the status of your order under "Track Order (Order History)". You can also track your order by clicking on the tracking number link in the email we would have sent you the day your order was shipped.

How do I track my order?

If you have an account with us, you can log into your account and check the status of your order under "Track Order (Order History)". If your order has shipped, you may click on the tracking number to track your delivery progress. You may also track your order from the email sent to you with your tracking information. Note: Orders shipped within the last 24 hours won't always show tracking information on the shippers' web site. Please try back again the next day.

How do I use coupons or offer codes?

1. Visit us at www.Kidaroo.com
2. Shop as you would normally, placing the items you like in your shopping cart.
3. Enter your Kidaroo Offer Code or Coupon number on the review shopping cart page.

Why does my gift certificate not work?

We are happy to assist customers in redeeming all valid gift certificates. Please contact customer service at service@kidaroo.com

What personal information does Kidaroo gather and what do you do with it?

Order Information: While you may browse our web site completely anonymously, in order for you to order and for us to ship an order to you, we must collect the following items which we consider personal information:

- The shipping destination name & address so we know where to ship your order.
- The billing name & address for payment verification purposes.
- Your e-mail address for notification purposes and optionally for newsletters (opt-in).
- Your phone number, in case we need to follow-up.
- A password to create an account for you (optional step) so you can track your orders.
- Credit card details if selected as method of payment. This information is deleted later. Customers who wish to pay with BillMeLater must provide the last 4 digits of your Social Security Number and your date of birth. This information is collected and used only for BillMeLater and is deleted later.
- Customers who wish to pay with electronic checks through Telecheck must provide a routing number, checking account number, driver's license number, and a driver's license state. This information is used only for processing electronic checks and is deleted later.

The Kidaroo Newsletter.

If you want to receive e-mail newsletters from Kidaroo with updates on sales, promotions and new arrivals, you must subscribe. You can subscribe to the Kidaroo newsletter using a link on the home page or by creating an account.

We offer specialty newsletters created for customers with interests in specific age groups, brands, categories and promotions. When we launch a new specialty newsletter, we may e-mail it to you if you already subscribe to the Kidaroo newsletter and if your buying patterns indicate that the information might interest you.

Each newsletter prominently displays a link you can use to unsubscribe at any time. We also include the e-mail address you used when you signed up for the newsletter, so you know which address to enter when you unsubscribe.

Contests

From time to time Kidaroo features contests or special promotions. To participate, you must enter your name and e-mail address. We use your e-mail address to contact you only if you win the contest or special promotion. We add your e-mail address to our customer newsletter mailing list when you sign up for a contest.

Creating a WishList

You may use our Wish List to create a list of favorite products and to send e-mails to your friends. You must be a registered shopper with a valid password to modify or delete products from a Wish List or to modify or delete the e-mail recipient list. Children under 13 may not create a Wish List or Account unless they have direct supervision by a parent or guardian.

Sharing a Wish List

If you choose to share your Wish List, you may provide us with a list of e-mails for family members and friends. You can then send your Wish List to anyone on your list. The recipients will not be added to any of our mailings and they will not receive e-mails from Kidaroo other than Wish List notifications requested directly by the Wish List owner. By sharing your WishList, you are authorizing Kidaroo to share your e-mail address with your friends and family.

Contacting Kidaroo Customer Service

If you contact Kidaroo customer service, we will use your name, e-mail address, phone number and order history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of and experience with your Customer Service contact at Kidaroo.

Do you sell or share any of the collected personal information with third parties?

We may share customer information with service providers to conduct business on behalf of Kidaroo. This includes, but is not limited to, payment authorization and processing companies, customer service providers and shippers.

We may disclose aggregate, non-identifiable customer information (such as number of visits or average order amounts) to other third parties. We use a third party system for tracking purposes and information gathered through this system which is not made available to others, only to Kidaroo and its agents.

We may release customer account or other information if we're advised that release is necessary to comply with or as required by law, or to protect the rights, property and safety of Kidaroo, our customers or others. This may include the exchange of information with companies and organizations or law enforcement agencies for loss prevention and credit risk reduction. In the event of a bankruptcy, insolvency, merger or acquisition, customer information, including personal information, may be transferred.

How do you verify that your web site is secure?

We use third party verification tools and outsourced security services to verify that our web site and systems remain safe and well protected. We keep our systems safe by applying security updates as they become available and by constant monitoring of our systems and network.

Which technologies do you employ to protect my personal information?

At Kidaroo, we use the security features of SSL encryption used with a Verisign Secure Server Certificate to protect your personal information while browsing our web site. Sensitive personal information is encrypted using proven, industrial strength strong encryption algorithms. Only the information that is absolutely necessary is kept on file. Information such as credit card numbers are discarded (deleted) when no longer needed for the ordering process.

You will know you're in the "secure" area of our website when you click on the "Checkout" button. Notice that the "http" portion of the web site address in your browser changes to "https." The "s" stands for "secure." In addition, both Netscape and Internet Explorer use special symbols to indicate that you are in a web site's secure area. Earlier versions of Netscape use a highlighted key. More recent versions of Netscape and all versions of Internet Explorer show a closed, highlighted lock. Some browsers let you know that you are moving in or out of a secure area by notifying you with a special pop-up window that requires you to click "ok" before continuing.

Protecting your password: We take reasonable precautions to limit unauthorized access to your account. If you forget your password, you can create a new one. However, we will provide a password if you request it. You can do your part to protect your personal information by keeping your password a secret and making sure you log off completely if you share a computer.

Who has access to my information?

There are very few staff members who have access to your personal information. Our back office systems are very secure and access to personal information is only granted to people who handle customer accounts for ordering and returns purposes.

What about children's privacy?

Kidaroo does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parent consent. Our birthday club only collects a first name and a birth date (without a birth-year) for children. Associated e-mail addresses should be for adults, such as parents, guardians or other family members and not for the child in question.

If you feel you have submitted what could be considered personal information for a person less than 13 years of age, please send us an email, and we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law). If you child subscribes to one of our e-mail subscriptions such as our Newsletters or Birthday Club services without your knowledge, follow the unsubscribe instructions contained within our e-mails and unsubscribe immediately. If you want more information about children's privacy online, you can consult the NBW Consumer Protection page on the Federal Trade Commission site.

Are you using 'Cookies'? What do you use them for?

We currently use two kinds of Cookies:

1) One Cookie generated by Kidaroo is to track the state your shopping experience is in and to protect you when using a computer that is shared with more than one person. We do not store any sensitive information inside the Cookie.

2) Another type of Cookie is used to track your shopping experience and will help us analyze which marketing methods work best. See the next two items for more information.

Can I turn the use of 'Cookies' off and still shop on Kidaroo

Unfortunately, the answer is 'no'. While you may browse the entire web site without the use of Cookies, currently you must have cookies enabled to order products from Kidaroo.

Are you tracking my shopping behavior?

Our web site and newsletters have so-called Action Tags embedded in them. They allow us to see which methods of marketing work best and allow us to calculate the ROI (Return On Investment) for each method used. We do not engage in unethical marketing methods. In addition, we don't use these Action Tags to track individual shopping behavior and do not associate this information with individuals (customers) but rather use aggregate data to make decisions in terms of which marketing methods to use.

Do you send out so called 'spam' or allow anyone else to send me unsolicited e-mail?

The answer is simply 'no'. We do not send out unsolicited e-mail, nor do we make your e-mail address or other personal information available to other parties for the purpose of marketing. People that receive our e-mails and newsletters have opted-in through our web site in most cases. If your e-mail address is on our e-mail list and you no longer wish to receive any newsletters from us, just follow the instructions at the bottom of the e-mail to unsubscribe.

Who should I contact about questions or concerns regarding my privacy on Kidaroo

You may send concerns, feedback or questions regarding your privacy on our website to  . We take your privacy and security very serious. We make every effort to review each and every e-mail and to follow-up if appropriate.

How can I change my personal information?

If you have an account on the Kidaroo web site, you may change your personal information at any time by logging in to the account using the 'My Account' link at the top-right of the main page. Should you have misplaced your password needed to log in, please click the appropriate link to retrieve it.

Does this privacy policy change? How will I know it has changed?

This privacy policy may change at any time, without notice. If we decide to make changes, it is usually to better protect our customer's privacy. The date at the bottom of this document indicates when changes were last made to this policy.

Last updated: 7/31/2015